| Support System Requirements
-Windows platform (95, 98, ME, NT4, 2000, XP)
-Internet Explorer or Netscape version 4 or later
-32 MB RAM, Pentium rated processor or better
-Internet connection (56k or greater recommended)
Installation
of client software
Meetingroom7
uses Microsoft® ActiveX controls or Netscape plugins to connect and run online meetings.
When you connect to the browser test page, the page detects whether or not your computer
has the necessary ActiveX controls/Netscape plugins installed. If the page detects that it
is not installed you will be prompted to wait for a single file download. This file is
approximately 1.8MB in size, which over a 56k dialup connection should normally take about
5 minutes.
When the
file has been downloaded successfully, you will be prompted to "install the citrix
ica web client", you should answer yes to all questions including agreeing to the
license agreement, within the installation steps. Failure to do so will cancel the
installation and the process must be restarted.
When the
installation has finished you should restart your web browser, and return to the browser
test page. If the javascript, java, and cookie tests pass, click on the 'Test Connection
Capability' button. You will then see a message box stating 'connection in progress', and
then the background will change to black and you should see a message 'Browser Test
Successful', when you do, click 'OK' to close the window.
Issues
If you see a message stating 'there is no citrix server at the specified address' or
'there is no citrix server on the specified subnet', you may have firewall locks in place
that prevent communication between our servers and your computer in this manner.
If you see
a message prompting you to choose what to do with a file named 'launch.asp' then the
client has not been installed correctly or installed at all.
Hosting
and Joining Online Meetings - a first time primer...
Hosting your first meeting
To host an
online meeting, log into your account by either entering your email address for express
activation users, or the enterprise account name for enterprise accounts.
When
you have logged into your homeroom, click host a meeting, this will bring up the
meeting room control panel where you input various details about your online meeting.
Enter
your email address
This will be your identification within the meeting
Choose a roomname
Choose a memorable roomname such as 'sales' or 'marketing_promo'
Choose a passcode
This will designate a certain level of security for your meeting, choose
a passcode that is easy to remember and is also unique
Screen Resolution
This designates the size of the window that will contain your online
meeting. You should choose a resolution that is comparable to that of the people who would
potentially join your meeting. For instance, if you know that most of the joiners for the
meeting have a smaller to average size monitor, you should choose '800x600'
Meeting Type
Working
This option will give everyone in the meeting control of the 'virtual'
mouse and keyboard. If you wish to have others in your meeting contribute to the editing
of documents, or have them control the presentation, you should choose this option.
Presentation
Selecting this option will only allow the host control of the 'virtual'
mouse and keyboard. If you are giving a presentation in which you want to be in control of
everything, you should select this option.
Next, click
the 'start online meeting' button and after a few seconds a large box will appear on the
screen. This is the online meeting. You should now tell your attendees to join your
meeting. If you wish to send them an email, click on the 'send invitations' link on the
homeroom page.
Joining
a meeting
You may join a meeting either from the join a
meeting page on the main site or from within your account area. Joining a meeting does not
deduct minutes from your account, only the host of the particular meeting will have
minutes deducted from their total.
To join a meeting, make sure you have checked for
firewall and client compatability by going to the browser test page. This will insure that
you will have no problems once the meeting has started and it is time to join. Once you
are comfortable with the testing results, return to the join a meeting page and enter in
your email and the roomname and passcode supplied to you by the host either via email or
by themself. Click the 'join online meeting' button when finished.
You will then see a box stating that the connection
is in progress and it is initiating, a large window will appear containing the current
meeting, you will see your email address appear in the attendees list and it will be
highlighted, indicating you have just joined the meeting.
You may or may not have control of the 'virtual'
meeting mouse and keyboard, depending upon whether or not the host has designated the
meeting as 'presentation' or 'working'.
When you wish to leave the meeting press the 'Ctrl'
key while simultaneously pressing the 'F12' key, and the window will close. The meeting
will continue to run as long as the host does not exit.
Scheduling
a meeting
Scheduling
a meeting is available to our express activation users and enterprise account holders
only.
To schedule
a meeting, log into your account, and then click the 'schedule a meeting' link on the left
Add
minutes to your account
Check
your usage statistics
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