QMS PLANNING PHASE

1. Secure implementation prerequisites

2. Establish project goal

3. Form implementation team

4. Define implementation strategy

5. Define implementation process

6. Establish implementation schedule, Identify needed resources and cost

7. Define mechanisms to: manage the implementation, report progress, and encourage employee participation

8. Plan for QMS documentation

QMS DEFINITION PHASE

1. Conduct preliminary gap analysis

2. Revise implementation plan

3. Correct critical quality discrepancies

4. Conduct high-level process mapping and create process documentation

5. Conduct lower-level process flowcharting and create process documentation

6. Create supporting process assets

QMS REFINEMENT PHASE

1. Verify complete QMS

2. Validate complete QMS

3. Revise and reapprove QMS documentation

QMS DEPLOYMENT PHASE

1. Perform employee training on QMS

2. Perform real-time monitoring of process adherence (process establishment period)

3. Perform internal quality audits

CONTINUOUS IMPROVEMENT PHASE

1. Use metrics for quantitative process and product improvements

2. Use long-term and short-term quality objectives for continuous improvement

3. Leverage Internal quality audits for continuous improvement

4. Use corrective and preventive action request mechanisms

5. Conduct post-mortem analysis of projects to identify lessons learned

6. Collect customer satisfaction data

7. Collect improvement suggestions from employees