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NSIS profile
Our BusinessNSIS is a multi-faceted enterprise focussed on developing and distributing total solutions in the area of telecommunications and information technology. In particular, we have recognized experience in the following 1. GSM network
2. Microwave, VHF and UHF
3. Networking
4. VSAT Technology
5. Consultancy and Human Resources
Key Capabilities NSIS have the following key capabilities to meet their clients’ strategic objectives
Our Core Values We aim in our work to help our customers become more successful. Our ability to listen enables us to work with the customer to identify an economical non-proprietary solution from as many existing components as possible, which we then implement on schedule. Our years of experience in our specialist fields are a crucial factor in delivering this promise. NSIS has a systematic approach and focus on quality as we translate our solutions into reality. In addition to managing projects in the following business areas, NSIS act as an agent /distributors for internationally reputable venders in their respective fields of specialization. Some of products and services include.
Data communications and networks are playing an ever more important role in IT and are becoming crucial to businesses of all types and sizes. At the same time network technology and services are expanding and developing more rapidly than ever before. Connecting to the ‘Infobahn’ or just trying to find the path through the woods, NSIS Consultancy can help to get the network working to meet your business need. Data communications can no longer be isolated from IT applications. Application and network must be reviewed as an integrated whole with each component cooperating to achieve an effective functional system. This synthesis requires a thorough understanding of the
NSIS Consultancy brings together a unique blend of expertise and experience to help achieve practical cost-effective solutions to meet our client strategic objectives. Include are some of the ways in which we can help our clients to get the best out of their networked IT systems.
Technical Support
Network Audit
Planning for Change
Procurement
We offer customized solutions at competitive prices. Our far-sighted concepts ensure that our products have a long service life, thereby protecting your investment. We pride ourselves on offering systems that give value for money, and we are always open to strategic alliances that benefit the customer. Since our role extends to general contractor, our customers have the advantage of one-stop shopping for integrated solutions. Our relationship with the customer is a real partnership based on mutual respect, because we believe this is the best foundation for successful collaboration. Collaboration with specialists (King Saudi University..etc.) in the fields of communications and information technology, provide a solid basis for NSIS solutions. We produce tailor-made service and operation support systems that are not only independent of specific equipment manufacturers, but are also compatible with a vast range of equipment. All our systems comply with the latest standards and their modular configuration makes them simple to upgrade as networks expand. Today, the key to competitiveness is the ability to complete projects in the shortest time possible, at attractive terms and in accordance with individual customer requirements. NSIS is a dynamic company whose many successful developments are concrete proof of its skills and flexibility. After a comprehensive analysis of customer needs, we draw up the technical specifications in close consultation with the client himself. We have a fast prototyping process, which means we can demonstrate the structure of our proposed solution to the customer in a very short space of time. Work on developing the system can proceed in parallel to prototyping, which keeps implementation time down to a minimum. General Advisory Services Before investing in a new or extended system, naturally you would stop and consider exactly what you want that system to achieve- both in the short term and in the long term. Any oversight now could cause problems when it comes to the installation and support of your system and restrict the performance of your investment in years to come. By making use of NSIS Advisory Services, we can help make sure you ‘get it right’ from the start ensuring that your proposed system will do all you want it to do, both now and in the future - without over-investment or buying into outdated or unproven technologies. Assessment of Requirements. First, we will help you recognize the demands over the next few years. For instance, what will your requirements be in terms of speed, capacity, locations, type of identification and security process, and number of users; how much in terms of human and financial resources, will you need to have available to maintain the system? Only once these have been assessed can we begin to look at an appropriate system solution that will fulfill all your immediate needs and be able to grow with you throughout the coming years. Environmental Audit The formulation of an effective ‘future-proof’ system that conforms to all standards requires a through review of the Client existing setup. Therefore, our initial audit of the site covers all hardware existing components attached and identified by product type and revision level. We also check the ‘environment’-including LAN cabling, power supply, air conditioning, floor stress, means of access, etc., After carrying out the audit, a NSIS specialist will evaluate the information gathered in order to produce a full report of our findings- which would include recommendations as to how to improve the performance and maximize all the possible technical, economic and business benefits. Training Needs Analysis While much time and consideration ( and expense) is given to the equipment used in a system, another’ component’ that is vital to its successful operation is often overlooked. Namely the people who will be managing and using the system. If the client staff do not have the appropriate skills, you simply will not be ‘getting the best’ out of your investment and may start to incur extra costs for technical support that you shouldn’t really need. Obviously, it is helpful to have your training needs assessed while the system is still being designed, but in reality it is an extremely valuable exercise to carry out any stage of your system’s life - you don’t even have to be using NSIS equipment. Project Technical Consultancy There will be many times when you have an idea for your business that would involve some change to the system. You may not want to go through the whole product of having an audit or new design carried out you may simply want to ‘bounce’ the idea off someone who will be able to tell you whether it could work- and if so, how. For occasions like these, NSIS technical consultancy service can be contracted and used on an ad hoc basis and when you need the help of ‘an expert’. At your request, we will help you assess whether you are getting everything you expect from your current system, and what issues, if any, need to be addressed. Our technical consultants will help you make the right decision.
NSIS is a flexible partner giving independent advice on software and hardware issues (we are not tied to any suppliers) and providing long-term system maintenance and service. Systems-Integration The System Integration Business Unit offers Government and Business enterprise networks solutions which help them raise the quality and efficiency of their basic provision and value-added services. In addition to that NSIS supplies leading PC product to the Saudi market providing unparalleled technical, marketing, and business expertise. NSIS has had various project for the supply of systems with significant levels of peripherals. NSIS is committed to delivering sophisticated computer products to the Saudi industries. PLANNING and ORGANIZATION NSIS has an impressive record of successful completion of major projects at government and privet installations at the highest levels. It has performed many types of contracts with governments and the private sector and focuses on providing the level of performance and degree of cooperation and flexibility necessary to get the job done right. Its business philosophy is directly demonstrated by its growth and by repeat business with high-level government and private sector clients who are satisfied and continue to recommend it to others. NSIS believes its clients' needs are its most important objective. Interest centers on addressing the clients' most pressing requirements with the best technology available, at cost effective prices, within specified time schedules. This approach accounts for NSIS unblemished record. This success is attributed to the quality of its staff and a policy of pursuing only those projects that capitalize on its capabilities. NSIS maintains a corporate philosophy of providing clients with the greatest possible value and the most talented experts available. NSIS is committed to providing the following policy and resources: Summary At NSIS, we have a reputation for engineering excellence. Because we are committed to providing complete solutions, we have developed a range of services that naturally complement the product lines we carry as well as the lifecycle of the installations that we make as a whole. Our Services are designed to deliver complete customer satisfaction. They pre-empty and prevent many of the problems that can happen to anyone deploying a new system or extending the old one, and they embrace all the guidelines, help and advise needed for a healthy system. When things do go wrong, the quality of our services ensures minimum disruption and expense for the customer. Falling naturally into various distinct groups. All our services correspond to very definite stages in a Systems or projects life cycle. We have described those stages as consultancy, implementation and support. Program Management Organization Upon contract award NSIS assigns a dedicated program manager to the project. This program manager becomes the primary point of contract for the client and assumes responsibility for all aspects of project coordination, design verification, engineering, and implementation. The program management organization includes a staff of people skilled in various disciplines. These people include: Program Manager - Heads the program management team, has expertise in the various disciplines required and has the responsibility for coordinating all NSIS resources required for the successful implementation of the work, and ensures that all the required coordination takes place between NSIS and Client personnel. Program Engineer - Responsible for all of the technical aspects of the program. Contacts Administrator - Responsible for all contractual matters. Tasks performed by the program management team include:
Program Management Tools Large scale programs and/or compressed schedules require quick response to potential problems and detailed monitoring of complex interrelated events. NSIS have found that the best way to meet these requirements is by using a blend of traditional project control techniques and computer-assisted monitor and control tools. The following subsections describe the various tools and techniques used by the Program Manager. Work Breakdown Structure The Program Manager divides each major program task into subtasks. This establishes the work breakdown structure, which is the framework for planning and control of the program. The Program Manager periodically receives status reports concerning each subtask within the program. These reports include time and cost progress. These reports also determine problems that are contributing or could potentially contribute to schedule slippage’s. Program Planning Planning starts in conjunction with the preparation of the proposal. It encompasses definition of basic objectives, formulation of appropriate actions, evaluation of results, and formulation of recommendations that serve as guides in fulfilling the program objectives. Planning is a continuing activity applied to the basic program, any segment of the program, or any change in the program. Schedule Control The Program Manager will generate an overall program schedule and backup detailed schedules, based upon program requirements as specified in the Work Breakdown Structure. Task time allowances and milestones are related to other controls in order to determine whether the work is scheduled for completion at the correct time by the appropriate people. Detailed schedules covering task skills, availability and manpower loading are then prepared. Schedules include analysis of changes and progress relative to existing plans. Internal Program Meetings Each Program Manager is charges with the responsibility of holding periodic meetings with the Program Management Organization. The purpose of these meetings is to monitor and control the daily progress of all aspects of the program. These frequent meetings guarantee that potential and real problems cannot escape notice and correction for an extended period. Project Review Meetings NSIS will apprise the client of contract progress by means of periodic program review meetings. These meetings will address management, operational, and technical issues. This will include detailed schedule performance in all areas of the contract. Program Plan The program plan is based on the customer’s specific requirements and on the deliverables documented in NSIS proposal. The output of the program plan is a detailed Statement of Work (SOW) which details:
Monthly Reporting The status of the project will be discussed at the regular project meetings. In addition, the NSIS project manager will provide a written monthly report to the Customer.
Project Document Approvals All key project documents will be circulated to the project team for review, prior to sign-off. When appropriate, independent technical reviews may be arranged, or a review meeting may be held. All (deliverable) baseline and project documentation will be controlled by the NSIS Project Manager. The project manager will draw up a list of authorized signatories, and ensure that documents are reviewed and signed to meet the requirements of the agreed project schedule. Project Schedule The actual duration of activities will be dependent upon the agreement of the work breakdown structure. Project Dependencies and Risks Dependencies on the Customer The project has the following dependencies on the customer: Prompt reviews and approvals of all project deliverables, in line with the demands of the project schedule. Risks and Contingencies Once the contract is awarded, NSIS will work with the Customer to identify potential risks to the project, and how these can be best be minimized or avoided. Where appropriate, contingency plans will be put in place. Risks will be actively reviewed and managed throughout the duration of the project. Change Control The objectives of the change control procedure, are to manage the impact of any change in requirements on the project, and to ensure that the implications of any change are fully understood and agreed by the Customer, NSIS, and third-parties before the change is implemented. In the event that a change is required, the requested will complete a Change Request Form. This will be submitted to the Customer Project Manager and NSIS Project Manager. Assuming the change request impacts the services or products that NSIS is providing, NSIS will respond in one of two ways. 1. If the change requires significant investigation, NSIS will provide a quotation to cover the investigation required. Once this is a complete, NSIS will advise on the impact of the change in terms of costs. Timescales, Function. 2. If the change proposed is well understood, NSIS will advise on the impact of the change in terms of Costs, Timescales, Function. Once the impact is established, the Project Managers, will decide whether the change should be implemented, in accordance with the requirements of the contract. The Change Request Form will contain the following information:
NSIS is committed to achieving Client satisfaction by delivering advanced high technology product as outlined in a giving contract, together with high quality, value-added support services, which include: pre-installation site surveys and preparation, systems and network installation and comprehensive testing, on-site or remote maintenance, consulting and programming development tasks, as defined in a giving contract. The following major deliverables from each stage are listed below:
Roles and Responsibilities A. Key CLIENT Responsibilities The following key activities will form part of the Client responsibility:
B. Key NSIS Responsibilities The following key activities will fall within NSIS scope of responsibility:
An organization structures outlining NSIS proposed sample project organization showing lines of authority, responsibility and communication. NSIS Personnel Responsibilities Project Manager Confirm Resource Requirements Acquire Facilities and Assets Assemble the team and allocate tasks Hold Kickoff meeting Baseline all documentation Update implementation schedule Finalize budgets Finalize revenue milestones Define effort/progress tracking Define time/expense recording Define change control management Define risk management Define status-reporting procedures Define quality management and standards Manage Discrepancy resolution Manage all the above elements Distribution of appropriate documentation System Engineer Provide design consultancy through project life cycle Provide Configuration management Create & modify new display and reports System support for operators Installation Engineers Help design the acceptance plan Install the system Commission the installation using test plans Conduct SAT Maintenance Engineer Provide on-site support 24 hours/day, 7 days a week, until project completion.
Training Produce all necessary training documents Produce all necessary user documents Prepare ... training course Provide all necessary training aids NSIS Management Project control Regularly review project progress Provide problem resolution backup Provide escalation support Provide Quality Assurance Project engineering management Contract negotiation, review and signature Project Administration NSIS have completed projects that required major hardware and software product procurement, installation and maintenance. As the prime contractor in major projects as well as the project managers of some major in Kingdom projects, NSIS has extensive experience in negotiations, management, and administration of these contracts. Through these contracts, NSIS has developed special expertise in the efficient and effective management of the project including sub-contractor management and vendor relationship. NSIS Services portfolio System lifecycle Management Management Summary At NSIS, we have a reputation for engineering excellence that’s unrivaled in this industry you simply won’t find better designed and better manufactured networking products anywhere. However, as the networking specialists we do more than just produce first-class products. Because we are committed to providing complete solutions, we have developed a range of services that naturally complement our product line as well as the lifecycle of a network as a whole. Our Lifecycle Management Services are designed to deliver complete Client satisfaction. They pre-empt and prevent many of the problems that can happen to anyone developing a new or extended network, and they embrace all the guidelines, help and advice needed for a healthy network. When things do go wrong, the quality of our service ensured you suffer minimum disruption and expense. Falling naturally into three distinct groups, all our services correspond to very definite stages in a network’s lifecycle. We have described those stages as advisory, implementation and support. Advisory Services:
Implementation Services:
Support Services:
I. Advisory Services Before investing in a new or extended system, naturally you would stop and consider exactly what you want that system to achieve- both in the short term and in the long term. Any oversight now could cause problems when it comes to the installation and support of your system and restrict the performance of your investment in years to come. By making use of NSIS Advisory Services, we can help make sure you ‘get it right’ from the start ensuring that your proposed system will do all you want it to do, both now and in the future - without over-investment or buying into outdated or unproved technologies. I.1 Assessment of Requirements. First, we will help you recognize the demands over the next few years. For instance, what will your requirements be in terms of speed, capacity, locations, type of identification and security process, and number of users; how much in terms of human and financial resources, will you need to have available to maintain the system? Only once these have been assessed can we begin to look at an appropriate system solution that will fulfill all your immediate needs and be able to grow with you throughout the coming years. I.2 Environmental Audit The formulation of an effective ‘future-proof’ system that conforms to all standards requires a through review of the Client existing setup. Therefore, our initial audit of the site covers all hardware existing components attached and identified by product type and revision level. We also check the ‘environment’-including LAN cabling, power supply, air conditioning, floor stress, means of access, etc., After carrying out the audit, a NSIS specialist will evaluate the information gathered in order to produce a full report of our findings- which would include recommendations as to how to improve the performance and maximize all the possible technical, economic and business benefits. I.3 Training Needs Analysis While much time and consideration ( and expense) is given to the equipment used in a system, another’ component’ that is vital to its successful operation is often overlooked. Namely the people who will be managing and using the system. If the client staff do not have the appropriate skills, you simply will not be ‘getting the best’ out of your investment and may start to incur extra costs for technical support that you shouldn’t really need. Obviously, it is helpful to have your training needs assessed while the system is still being designed, but in reality it is an extremely valuable exercise to carry out any stage of your system’s life - you don’t even have to be using NSIS equipment. I.4 Technical Consultancy There will be many times when you have an idea for your business that would involve some change to the system. You may not want to go through the whole product of having an audit or new design carried out you may simply want to ‘bounce’ the idea off someone who will be able to tell you whether it could work- and if so, how. For occasions like these, NSIS technical consultancy service can be contracted and used on an ad hoc basis and when you need the help of ‘an expert’. At your request we will help you assess whether you are getting everything you expect from your current system, and what issues, if any, need to be addressed. Our technical consultants will help you make the right decision.
II. Implementation Services NSIS Implementation Service offers the client all the technical resources and engineering expertise you need for a smooth transition from your existing system to the new requirements. We also offer the highest level of project management. The care we take in planning and managing every aspect of the implementation means you can be confident that nothing has been left to chance. Based on our experienced , we can eliminate all the risks that many others don’t even know exist before they have a chance to happen. The result is a system installed and fully operational within the planned schedule. II.1 Site Survey The First step in the implementation process involved through survey of the location(s) to be networked and equipment sites. Based on the initial site plan, we will make a logistical evaluation of how all the equipment and cabling will be physically situated in your premises. Everything is reviewed in precise detail- the power supply, size and layout of offices, environmental conditions, location of existing equipment. Once the survey has been carried out, NSIS will prepare a comprehensive report showing the layout of the equipment to be installed and giving precise details of any work that needs to be carried out prior to installation. II.2 Project Planning Once we have discussed and agreed the final design, a final schedule and plan can be drawn up for its implementation Working back from the day that the client want the system to "go live" NSIS will access what needs to happen at every stage of the project building in alternative procedures where there is any possibility of delay ( this may involve arranging for something as simple but as vital as alternative transport to be available in the event of a breakdown.) We will also take on the task of coordinating and scheduling various ‘ secondary’ services such as building heating, lighting and power all of which need to be carried out to the specific instructions detailed in the survey report. The project play will also evaluate any training that’s needed during this time frame ensuring your staff are ready to manage and use the network right from day one. II.3 Pre-build and Systems Test This is the only time you’ll ever see your entire system operating in a single room - and it’s the ideal opportunity to carry out ‘hands on training’ The pre-build configuration of all your system components allows both you and NSIS to be sure that your system will function as anticipated saving time and potential expense if there is a problem. Systems testing is always carried out at NSIS headquarters in Riyadh- where we have full facilities for the purpose and where we can call on a wealth of in-house expertise at a moment’s notice. II.4 Cabling As part of the implementation service, NSIS will take ownership of the planning, specification and installation of all cabling. This allows us to coordinate cabling with all the other parts of the installation and make sure it is completed on schedule. It also guarantees you an efficient and cost-effective job well done. II.5 Commissioning and Acceptance Testing Once all the systems have been installed at client premises it will be commissioned or put through a series of pre-act tests to check that every item is operating perfectly. While commissioning the equipment will guarantee its functionality- NSIS prefers to go a step further and ‘acceptance test’ the entire package. This means checking that the system as a whole fulfills all Contractor’s requirements. For instance, will your applications run properly? Can the system be easily managed? Only by thoroughly checking every aspect of the system’s operation Contractor’s can be sure that the system will give no cause for concern once it is in daily use. II.6 Product Specific Training As highlighted earlier, the pre-build systems test affords an ideal opportunity for customized product and training. However, if no pre-build is done- perhaps because Contractor’s are simply extending an existing system NSIS will arrange for client staff to be trained on your new equipment, either at client own equipment, either at client own premises or at NSIS in house training facility. We guarantee a very high degree of hands-on experience with the products. II.7 Documentation and Manuals. Full sets of hardware documentation are included with NSIS equipment. In addition, extra sets can be supplied for remote sites or management copies. III. Support Services Developed in response to an increasing demand for a competitively prices support services, NSIS support capability fulfills the needs of any organization. Support is offered at three levels- Basic Support, Coordination Service and System Management Service- and for the vast majority of cases for client, one of these levels will provide the necessary breadth of service. However, if client have specific needs that aren’t covered, NSIS will develop a customized support Program to suit your individual corporate requirements at any level. III.1 Level One-Basic Support At this level Contractor’s would retain total control and fault resolution responsibility. However, the client service manager would be able to individually subcontract NSIS subsidiaries and service-partners to perform installation services and/or to maintain the system. This service is particularly attractive if you already invested in the staff necessary to provide 24 hour coverage. III.2 Level Two-Coordination Service A value-added service that plNSIS the responsibility for the service coordination of contract maintenance and installation with a single NSIS subsidiary or service partner. After using telephone or on-line diagnostics to identify a fault, your NSIS manager will then organize and coordinate the effort to eliminate the fault and restore the system to full operational capability, likewise, our representative will coordinate any installation upon your request.
III.3 Level Three-System Management Service System management combines all the major benefits of the level two coordination service with proactive remote monitoring of system by NSIS. Upon detecting, a fault NSIS Care Center will identify the problem and dispatch immediate request for the resource required to correct the fault, if it can not be resolved with local means. It could be a spare part or higher technical assistance or contacts with outside Kingdom suppliers etc. No client involvement is required.
IV Reviews and Approvals General All meetings held to discuss the progress of the project will be minted in accordance with the client Project Management procedure. The project manager is responsible for distributing meeting minutes. The project manager will issue project status reports in a format to be defined at the initial project meeting. IV.1 Project Reviews Project Meetings A regular project meeting will be held to review progress against plan, exceptions to plan, and identify any actions required. NSIS recommends that such meetings take place on a bi-weekly basis. These meetings will be minuted, and the minutes will be held in the project file. Weekly During the active life of this project, weekly working level meetings will be held to ascertain the progress of the schedule. This meeting will be called by the project manager and it is his responsibility to invite and involve all active participants from both the client and NSIS. The project manger will require feedback on the progress achieved on allocated tasks and on any areas of the project which are causing concern or need attention. Monthly At the point the contract is awarded a project review board will be established which will call upon the project manager and any nominated representatives to present the progress of the project and any issues which may require attention. Within NSIS this board will typically comprise senior managers from all areas of the business. The project manager will be expected to provide a financial status, operational status and details of risk or concerns with suggested actions. In addition the NSIS project manager will provide a written monthly reports to client. Project Document Approvals All Key project documents will be circulated to the project team for review, prior to sign-off. When appropriate, independent technical reviews may be arranged, or a review meeting may be held. All ( deliverable) baseline and project documentation will be controlled by NSIS Project Manager. The project manager will draw up a list of authorized signatures, and ensure that documents are reviewed and signed to meet the requirements of the agreed project schedule. All baseline, change control, contractual documents must obtain the signatures of both NSIS and the client representatives and if required from outside Kingdom supplier. IV.2 Training Generic training courses may not provide the necessary skill level client requires. The specific system design could be accounted for with tailored training courses. IV.3 Geography from NSIS support base Whilst NSIS has technical competence in the form of trained engineers located in Riyadh, Jeddah & Dammam there may be a time when additional resource will have to be sent from the U.S. or Europe The project manager will control all aspects of this resource and will minimize any delays experienced, because of the distances involved.
V. Problem Resolution Process The first stage of the problem resolution process is the definition of the problem encountered, the project manager will perform a preliminary investigation which will attempt to align a discipline against the issue either, technical or commercial. Once he has aligned the problem he will assign a resource to start the process of investigating the cause of the problem in more detail. The investigation will immediately define a time estimate to resolution and an indication of facilities needed to perform an in-depth analysis. The outcome of the investigation will be a detailed supplementary plan describing the problem, how it was discovered, what the resolution is, how it will be achieved, by when, by whom and at what cost. Further risk analysis is also performed at this stage to attempt to understand the effect of the proposed changes. This supplementary plan is then approved and added to the baseline documentation. NSIS planning and organization is designed to deliver complete customer satisfaction. They pre-empt and prevent many of the problems that can happen to anyone deploying a new system or extending the old one, and they embrace all the guidelines, help and advise needed for a healthy system. NSIS has an impressive record of successful completion of major projects at government and privet installations at the highest levels. It has performed many types of contracts with governments and the private sector and focuses on providing the level of performance and degree of cooperation and flexibility necessary to get the job done right. Its business philosophy is directly demonstrated by its growth and by repeat business with high-level government and private sector clients who are satisfied and continue to recommend it to others. In addition to NSIS activities there is a complementary division for site preparation and cabling in general as part of the implementation service, NSIS will take ownership of the planning, specification and installation of all cabling. This allows us to coordinate cabling with all the other parts of the installation and make sure it is completed on schedule. It also guarantees our client an efficient and cost-effective job well done that include
Under Site Preparation falls the following:
As can be observed from the above the spectrum of activities is of broad nature hence, NSIS made business association with local and international partner who are active in such filed. Sample of Existing and Completed Projects
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